Experience Foundation

A 3-day course, Experience Foundation introduces best practices for embracing XLAs (Experience Level Agreements) and transforming into an employee-focused organisation.  This class is designed as the entry point into delivering Experience Management for organisations. This fully immersive class focuses on the Experience Management Optimisation Framework™ which covers the journey to measuring experience for an organsiation.

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Engage with skilled and expert instructors to learn the Art & Science of Experience and how XLAs are changing the way we design and manage technology.

Evangelise experience, promote it across your business and learn why its importance.

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Explore what experience measures you currently have and what you experience landscape currently is.

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Envision experience by seeing the patterns, possibilities, and pathways forward to the experience.

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Enable experience through deep business intelligence to measure & interpret experience ambitions and gaps.

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Execute experience to deliver, improve and innovate the experience ambition and reduce gaps.

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Embrace experience to deliver, ensure and improve the experience for stakeholders and influencers.

Attendees take part in various practicals and case study assignments to solidify learning and see how xlas can be applied in practical circumstances.

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The hands-on activities not only allow you to understand the necessary steps within each phase of the framework but also to identify the next practicals steps in your journey.