"Engaging, well facilitated, good mix of sessions to keep interest up"

"As a service manager and someone that has been in service a long time you get used to a certain way of working and thinking. This course is helping to educate me in changing that"

"Really interesting course. Neil was really engaging and always happy to answer any questions and gave lots of clear examples that helped to understand context"

"I'm enjoying learning new things and changing my mindset on how I measure customer feedback. Also good to hear others views too."

"Looking to trail XLAs within the department so this gave me more details vs the EOE course to drive this forward"

"We have yet to implement XLAs within the business, however the course has helped to provide the foundations from which we can work, now knowing what roles and requirements need/can be included to be successful"