Bright Horse deliver three courses for organisations wanting to get started or advance in their knowledge of experience management.

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From starting points in half to full-day courses from our experience overview package, we have excellent preparatory knowledge in the Introducing XLAs, Designing XLAs, and Implementing XLAs courses.

 

We also offer fully accredited, multi-day, hands-on courses delivering practical knowledge in Experience Foundation and Experience Practitioner. Whatever your organisational needs, we have a course suited for it.

 

Our accredited courses follow our partner, Experience Collab's, internationally implemented frameworks and methodologies designed to provide the guidance for practical understanding and implementation of experience management and experience level agreements (XLAs) with in-class exercises and discussions to cement learning.

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Public schedule - 25% offer

Experience Foundation - £1,121.25 per delegate

Experience Practitioner - £971.25 per delegate

Package cost: £2,092.50

 

Private course (based on 6 attendees) - 25% offer

Experience Foundation - £5,670

Experience Practitioner - £4,560

Package cost: £10,230

Without the ability to manage experience, we unknowingly welcome adversity. Bright Horse can quickly get your organisation up to speed with its current state of experience with our Experience Assessment.

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When we are unaware of low employee experience and sentiment, we can encourage multiple factors to arise such as a drop in productivity, low morale, poor employee retention and a drop in company output. We can't manage what we can't measure. With experience management, we gain a foothold in understanding low sentiment and, more importantly, why it's happening.

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Through this assessment, we investigate capability and readiness for experience management, identifying where your organisation stands in relation to experience management and what the next actions should be. We investigate current skills and technology to efficiently and effectively provide an overview of where experience is in your organisation. We provide you a comprehensive report of where you are now in experience management, where you want to get to and a detailed plan of how you get there. 

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Included 25% offer, an Experience Assessment is £6,750.

With Close to 10 Years in the Employee Experience Industry, Bright Horse is a Leader in the industry. We have developed an iterative methodology that enables us to design operationally valid XLAs at a fixed price. The methodology includes:

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Building a picture of experience sentiment in your organisation and identifying what people want from their experience with you.

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Designing the appropriate XLA/s for your circumstances, identifying the right experience indicators (XIs) that tell us how people are feeling and why they are feeling this way.

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Implementing XLAs and designing your appropriate experience management office (XMO) so that you know what skills you require and who is doing what, when, and how.

 

Continuing to manage experience, adapting XLAs and initiatives to changing sentiment as it happens. 

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Including a 25% offer, a quick-start XLA design is £16,595.