From Service to Experience
How to Improve IT Services…..
An end to end perspective from the inside out and outside in.
Service Management was always about reducing cost, improving productivity, reducing risk and improving the quality of IT Services to enable business performance.
We advocate a tripartite approach to People, Process and Technology and invite you to hear our thoughts on how these objectives for improvement can be met.
09.30am Arrival, Registration & Coffee
10.00am Bright Horse & Event Introduction
10.15am Session 1 – Service Management Process Automation – Neil Keating – Bright Horse
10.45am Session 2 – From SLA to XLA – Re-thinking end user KPI’s – David D’Agostino – NexThink
11.15am Comfort & Refreshment Break
11.30am Session 3 – Great Customer Service is the Experience – Chris Markiewicz
12.00pm Q&A Speakers & Close
12.30pm Networking Lunch
13.00pm Event Close
3 speaker sessions, Q&A, Networking and Lunch on us!
The 3 sessions will showcase how aligning good practices with intelligent service automation tools can improve the customers experience of IT.
Join us for this high value, NO cost event to kick start your Service Improvement plans.
Once you have registered your attendance you can submit questions which will be opened to the floor for speaker and peer review and debate.
The benefit of interacting with like minded professional peers should not be under-estimated.
We look forward to welcoming you!