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Make Work Flow – From Anywhere

Cherwell is a market leading Enterprise Service Management Platform that is modern, intuitive and as a true codeless system it is simple to configure and manage. With Cherwell you can deliver digital transformation faster as it is easy to continually adapt as your business needs change.

With Cherwell our customers are able to deliver awesome Enterprise Support and Management processes, self-service and IT automation that underpin successful employee experience of IT. With Cherwell you can Accelerate IT responsiveness, ensure business continuity, and keep employees engaged and productive—no matter where they’re working.

Cherwell Solutions

  • Cherwell Service Management – Cherwell ITSM is a feature rich, fully comprehensive service desk solution and as a codeless platform is flexible to grow as your business does. With Cherwell Service Management you can benefit from 11 ITIL processes straight out of the box, a feature rich, modern and intuitive look and feel, self-service portals and a full automation engine.


  • IT Asset Management – Cherwell Asset Management is a software asset management solution enabling customers to gain control over their asset investments and reduce licence spend. With a seamless integration with Cherwell Service Management, we are able to populate your Cherwell CMDB with IT asset data to allow you to consolidate your hardware and software license, usage, and inventory data and seamlessly track and manage IT investments.


  • Enterprise Service Management – Cherwell Service Management Enterprise brings a full suite of pre-built enterprise service management tools together in a single product offering enabling you to address service management challenges throughout the organization. With solutions for HR, Security, PPM, and Facilities, combined with codeless configuration, we can provide a simple and cost-effective way to make work flow across the enterprise.


  • Facilities Management – Cherwell’s Facilities Service Management solution enables facilities teams to meet the needs of the business by automating workflows related to day-to-day work orders, work assignments, maintenance tasks, and facilities-related projects. With an intuitive user portal, omni-channel communication, Cherwell helps optimise facilities management processes and provide a better service experience for employees.


  • HR Service Management – In today’s digital world, employees expect HR to deliver real-time and on-demand services for HR Case Management, Recruitment, Joiners, Movers and Leavers, Employee Administration and Employee Self Service but often this is a challenge to deliver. With Cherwell HR Service Management we enable customers to streamline and automate HR service delivery processes for better and more productive employee service experiences.


  • Project and Portfolio Management – Cherwell Project & Portfolio Management provides the visibility and control the project managers need to improve project outcomes. With processes in Demand Management, Portfolio Management and Project Management, Cherwell helps customers make better decisions about which projects to execute and gain improved visibility into resource utilisation and project status.


  • Security Management – Cherwell’s Information Security Management (ISM) solution provides enterprise security management capabilities—such as risk and compliance management and incident request management. With processes in Governance Risk and Compliance (GRC), Security Incident Response Management and GDPR Management, customers are able to reduce risk and improve compliance while making your service desk more powerful and secure than ever.


Bright Horse Consulting and Support Services

To learn how our ITIL qualified Enterprise Cherwell Service Management team can help implement or improve your Cherwell solution through:

Advisory and Consulting

Cherwell Consulting and Advisory

System Implementations and Changes

Cherwell Training and Coaching


Integration and Upgrade Management

Experience Metrics and Surveys

System Support and Managed Services

Please Contact Us Here

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