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Transforming service – Delivering value

The Cherwell Service Management™ platform comes with a comprehensive set of content for IT Service Management (ITSM). The enterprise platform not only reduces cost, but also reduces mundane tasks via automation, enabling your IT team to implement and automate all your ITSM processes to provide the extraordinary customer experience that your business and end-users expect.

Our key ITSM capabilities & features include:

  • ITIL® Processes
  • IT Service Desk
  • IT Service Catalogue
  • IT Self-Service Portal
  • ITSM Dashboards & Reporting
  • IT Financial Management
  • IT Lifecycle Management
  • Metadata Architecture
  • SIAM and MSI
  • Configuration Management Database (CMDB)
  • Event correlation*
  • Dependency mapping*

* Delivered by highly integrated third party apps.

Scalable platform

The Cherwell platform is powerful, scalable and highly configurable, which allows for easy integration with a range of third party applications. You can focus less on routine management or maintenance and more on innovation while growing and optimising your IT and business services.

The codeless platform is built upon a modern, metadata architecture that separates the application layer from the core software. With a Cherwell Service Management solution, you can be confident that you won’t need to manage code, employ costly development resources, or worry about breaking what you’ve built when it’s time to upgrade.

Truly flexible ITSM

There are flexible deployment options – the Cherwell cloud, your cloud, your premises – you can choose the model that is the perfect fit for your business. You can also switch deployment model at any time, without hassle and without penalty!

Organisational Service Management (OSM) For Business Units and C-Level Executives

In your company there will probably be a multitude of ‘analogue’ processes where efficiencies can be made, such as requesting a service, booking a resource or building a specific management report.

Simple tasks like booking a room, ordering business cards or a security pass, through to facilities management, complex HR Case management or showing a Business Value Dashboard, are processes that can all be dramatically improved or optimised – saving both time and costly resources.

The Organisational Service Management (OSM) capability within the Cherwell platform enables you to build robust OSM content that is specific to your needs. You can also use our Mergeable Applications (mApps) Store to access and download over 100 examples of innovative business processes or reporting applications!

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