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Technical Solutions

Our two core technical solutions for improving employee of IT services experience are Nexthink and Cherwell. We have searched the market and have chosen the best technology to meet our customer needs to be able to manage and improve employee experience.

 

Nexthink

Our Nexthink Practice combines advanced service analytics with user sentiment survey data to enable customers to see unique employee experience metrics to measure and improve the employee experience. The solution can be hosted in the cloud or on premise and is simply licenced per end point under.

The Nexthink solution provides up to date dashboards and analytics to enable your organsiation to:

  1. Gain accurate insight into employee consumption and experience of your services
  2. Improve IT innovation success and time to market
  3. Improve digital transformation projects through improved time, cost and quality
  4. Reduce overall incident levels
  5. Reduce mean-time to resolution
  6. Reduce change time and cost
  7. Improve self service and automation
  8. Enable your team to directly connect and converse with users for feedback

 

Our Master Certified Consultants have delivered many Nexthink implementations and integrations and will host a value based workshop to listen to your needs and guide you as to the best approach to gain maximum value out of your investment.

Our Cherwell practice enables customers to implement the Cherwell Service Management platform to enable them to automate and support their organisation in:

  1. IT Service Management
  2. Project Management
  3. HR Service Management
  4. Facilities Management
  5. Risk and Compliance

 

Famous for its codeless configuration and flexibility we can implement the solution for you straight “Out of the Box” with 11 built in ITIL™ processes.Choose from subscription or perpetual pricing, on-premises or SaaS – with the ability to switch anytime. Enjoy all-inclusive, concurrent licensing, with no hidden or unanticipated costs – EVER.

Even better our Cherwell Certified Consultants we can assist with process design, adding functionality using merge-able applications, and rolling the tool out into other service functions such as HR and Facilities.

Furthermore, combined with our Nexthink practice we can integrate both technologies and give you key employee experience analytics direct from the Cherwell ticket!

 

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