Mastering the XLA Framework (Virtual Event)

Experience Level Agreements (XLAs) are the foundation of a fresh and optimistic approach to managing the business of technology. Creating the actual XLAs for an experience ambition can be a challenging endeavour. This is especially true for those beginning their journey of embracing, enabling and enhancing customer and employee experience of their products and services. … Continue reading Mastering the XLA Framework (Virtual Event)

XLA Foundation Full 3 Day Virtual Event

This 3 day course introduces best practices for embracing XLAs and transforming into an employee focused organisation. You will learn how to embed the Experience framework and articulate the value of an experience based culture, engage with skilled and expert instructors to learn the Art & Science of Experience and how XLAs are changing the … Continue reading XLA Foundation Full 3 Day Virtual Event

Mastering the XMO 2 Full Day Virtual Event

This 2 day course, from our partners and co-contributors XLACollab, and delivered exclusively in the UK by experienced Bright Horse professionals, takes learners through the Experience Management Office (XMO) concepts. Learners will then explore an XMO's scope and the roles required, before covering a variety of science of experience management techniques, the art of experience interpretations, … Continue reading Mastering the XMO 2 Full Day Virtual Event

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