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Mastering the XMO (Virtual Event)

This two-day course from our partners and co-contributors CitrusCollab and delivered exclusively in the UK by experienced Bright Horse professionals, takes learners through the Experience Management Office (XMO) concepts, then explores an XMOs scope, the roles required, a variety of science of experience management techniques, the art of experience interpretations, and dealing with the experience ecosystem in … Continue reading Mastering the XMO (Virtual Event)

Mastering the XLA Framework (Virtual Event)

Experience Level Agreements (XLAs) are the foundation of a fresh and optimistic approach to managing the business of technology. Creating the actual XLAs for an experience ambition can be a challenging endeavour. This is especially true for those beginning their journey of embracing, enabling and enhancing customer and employee experience of their products and services. … Continue reading Mastering the XLA Framework (Virtual Event)

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