From Service to Experience

How to Improve the maturity of IT Services, from Reactive to Proactive

Service Management was always about reducing cost, improving productivity, reducing risk and improving the quality of IT Services to enable business performance.

We advocate a tripartite approach to People, Process and Technology and invite you to hear our thoughts on how these objectives for service improvement can be met.

The 3 sessions at this half day event will showcase how aligning good practices with intelligent service automation tools can improve the customers experience of IT.

Join us for this high value, NO cost event to kick start your Service Improvement plans.

Our event will be held at the De Vere Grand Connaught Rooms, 61-65 Great Queen Street, London, WC2B 5DA

Event Agenda

09.30am Arrival, Registration & Coffee
10.00am Bright Horse & Event Introduction
10.15am Session 1 – ITSM From Reactive to Optimised – Neil Keating, Bright Horse
10.45am Session 2 – From SLA to XLA – Re-thinking end user KPI’s – David D’Agostino, Nexthink
11.15am Comfort & Refreshment Break
11.30am Session 3 – Great Customer Service is the Experience – Chris Markiewicz
12.00pm Q&A Speakers & Close
12.30pm Networking Lunch
13.00pm Event Close

3 Speaker sessions, Q&A, Networking and Lunch on us!

Once you have registered your attendance you can submit questions which will be opened to the floor for speaker and peer review and debate.

The benefit of interacting with like-minded professional peers should not be under-estimated.

We look forward to welcoming you – so if you would like to register please complete the form below to secure your spot!

Registration for this event has closed. You can view our upcoming events here

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