Mastering the XLA Framework (Virtual Event)
16, March, 2021 @ 9:30 am - 17, March, 2021 @ 2:30 pm
Experience Level Agreements (XLAs) are the foundation of a fresh and optimistic approach to managing the business of technology. Creating the actual XLAs for an experience ambition can be a challenging endeavour. This is especially true for those beginning their journey of embracing, enabling and enhancing customer and employee experience of their products and services. The three-day course takes learners through the XLA Framework methodology, one proven way to: understand a current experience landscape, define the experience ambitions and then develop a set of XLAs that can be implemented in an operational environment. The course takes learners through an interactive case study and exercises to demonstrate the method and processes used.
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