Loading Events

« All Events

  • This event has passed.

Essence of Experience (Virtual Event)

10, December, 2020 @ 9:30 am - 2:30 pm

The Essence of Experience course, from our Experience partners and co-creators XLACollab and delivered exclusively by Bright Horse, enables attendees to engage with skilled and expert instructors to learn the unvarnished truth of the Art & Science of eXperience and how XLAs are changing the way we design and manage technology.


This 1 day course introduces Experience Level Agreements (XLAs). In class we use interactive studies and exercises to nail down the concept of XLA, setting learners on a solid path beyond ITIL, SLAs, and KPIs into a new perspective of XLAs and performance outcomes.


Click here to register for our events and receive pricing and bookings.


10, December, 2020
9:30 am - 2:30 pm
Event Category:
case-studies case-studies-hover company company-hover contact-us contact-us-hover modules modules-hover newseum newseum-hover people people-hover processes processes-hover srtting srtting-hover Plus Minus