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Thu, Nov 21
|Virtual Event
Designing XLA's - Nov 2024
Bright Horse's Designing XLAs is a full-day course guiding attendees through the titular process of designing experience level agreements (XLAs).
Time & Location
Nov 21, 2024, 9:30 AM – 4:30 PM
Virtual Event
About the event
From identifying current experience wants and needs, to the various available data points within organisation, attendees will be introduced to how experience is defined and designed around real-world employee and organisational data.
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