About Bright Horse

Why Bright Horse?

To be productive in today’s digital workplace, where 50% of the workforce now come from the millennial (or younger) generation, employees in all organisations need to feel engaged with the business and be given the right tools and systems to enable them.

Many employees are dissatisfied (read angry) with irrelevant service levels and metrics that focus on systems and targets rather than their actual experienceof the services being provided.

Bright Horse’s complete focus is to help organisations fix these issues by measuring, managing and improving employees experience of their digital workplace. We Educate, Assess, Advise and provide Technical Solutions to ensure that IT delivers the right outcomes and values.

Whether IT is insourced, outsourced or co-sourced, we work with all IT service departments to move to a modern mechanism of measuring IT performance.  We create the right Experience Metrics (XLAs/DeX, DeM), processes and systems to ensure that our customers can deliver awesome IT Services that enable their customers to be awesome too.

We love what we do, we deliver on our promises and we have fun.

• Want to find out what our customers think about us?

Please  Click here.

• Want to understand how we can improve your IT Services using experience metrics (and have fun)?

Please Click here.

• Improving employee experience not your thing?

That is OK, your IT Services are probably awesome anyway – thanks for looking.