After years of talk, Ken and Neil finally launch Bright Horse to bring a “modern approach to delivering Service Management to enterprise customers”. To support this, we sign up to become a Cherwell partner.
About Bright Horse
Why Bright Horse?
To be productive in today’s digital workplace, where 50% of the workforce now come from the millennial (or younger) generation, employees in all organisations need to feel engaged with the business and be given the right tools and systems to enable them.
Many employees are dissatisfied (read angry) with irrelevant service levels and metrics that focus on systems and targets rather than their actual experience of the services being provided.
Bright Horse’s complete focus is to help organisations fix these issues by measuring, managing and improving employees experience of their digital workplace. We Educate, Assess, Advise and provide Technical Solutions to ensure that IT delivers the right outcomes and values.
Whether IT is insourced, outsourced or co-sourced, we work with all IT service departments to move to a modern mechanism of measuring IT performance. We create the right Experience Metrics (XLAs/DeX, DeM), processes and systems to ensure that our customers can deliver awesome IT Services that enable their customers to be awesome too.
We love what we do, we deliver on our promises and we have fun.
- Want to find out what our customers think about us?
Please Click here.
- Want to understand how we can improve your IT Services using experience metrics (and have fun)?
Please Click here.
- Improving employee experience not your thing?
That is OK, your IT Services are probably awesome anyway – thanks for looking.
Read Our History
- January, 2014
The Journey Begins
The Journey BeginsJanuary 1, 2014
- January, 2015
Twice as Big!
Twice as Big!January 1, 2015
With razor sharp focus on Cherwell and some fantastic first customers, Bright Horse double in size in our first year!
- January, 2016
The Double Double
The Double DoubleJanuary 1, 2016
Our business doubles again as we move our core ITSM skills into the enterprise and make “work flow” in Projects, Time-Recording, Facilities and HR
- July, 2017
The Perfect 10?
The Perfect 10?July 1, 2017
With bigger enterprise projects and our continued strong Cherwell partnership, we recruit our 10th team member. An awesome event made possible by working with some brilliant customers.
- June, 2018
England Win on Penalties
England Win on PenaltiesJune 16, 2018
At last England Men’s football team win a competitive match on penalties and progress in the World Cup by beating Columbia 4-3 in the shootout. Phew!
- February, 2019
It’s all about Experience
It’s all about ExperienceFebruary 1, 2019
Realising customers need more than just good ITSM, we start to lead the employee/ customer experience movement and launch our Nexthink partnership with a focus on digital workplace experience.
- April, 2020
From SLA to XLA
From SLA to XLAApril 1, 2020
With the global move to working from home, our Nexthink and experience business grows and we launch the UK’s first XLA and XMO accredited education, assessment and consulting services. From Service to Experience!
- January, 2021
The Revolution Continues
The Revolution ContinuesJanuary 7, 2021
With the launch of Gartner’s Experience Hype Cycle alongside Forrester’s Experience Wave, the customer/employee experience movement is becoming a revolution as more customers implement XLAs and XMOs.