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Bright Horse Blogs
Get the latest and greatest information on Employee Experience, Customer Experience collated by experts in the Experience Management industry.
Jan 8, 20243 min read
AI Empowering Employee Satisfaction in 2024?
If you've been using Microsoft Edge, you probably noticed they released a 2023 wrap-up of important stats for the browser. A key part of...
Jul 10, 20234 min read
A Quiet and Thoughtful Reclaiming: The Benefits of Sensitive Leaders in the Workplace
In 2023, a fantastic book by authors Jenn Granneman and Andre Sólo was published, Sensitive: The Power of a Thoughtful Mind in an...
May 23, 20235 min read
Experience and the Finance Industry: Why they Should go Hand-in-Hand
Why should the financial industry consider experience? In general, we have experiences with this industry almost, if not, daily. We rely...
Mar 27, 20234 min read
Can you Cover the Whole of an XLA with just Digital Employee Experience? Not Quite; here's why
In our discussions of Digital Employee Experience, or DEX, an image may conjure up of fantastic technological means of ensuring good...
Feb 23, 20235 min read
Exactly How Beneficial Can Good Digital Employee Experience (DEX) Be For Your Organisation?
In the past, we've spoken about how harmful bad digital employee experience (DEX) can be for your employees and business, as well as the...
Feb 14, 20234 min read
Could this be the Winter of Disconnect?
Connecting with our employees, company and colleagues is essential. We all know this, but the importance really shows as we head into our...
Jan 23, 20234 min read
Why you Shouldn't Neglect DEX in Economically Tough Times
There has been much discussion recently concerning possible future recessions across various parts of the globe. Whilst here in the UK, a...
Jan 16, 20235 min read
Why We Need More 'Experience' Titles in 2023
XLAs are here to stay, and coming with them are many more job titles centred around experience. Our own experience, as well as the...
Oct 17, 20226 min read
Anonymous Surveys: Strategies and Considerations to Improve your Response Rate
In the past, we've spoken about the advantages and disadvantages of anonymous surveys. For the projects that Bright Horse support, we...
Mar 23, 20224 min read
Named Surveys: Advantages, Disadvantages And Best Practices For Better Response
In the IT industry, surveys are one of the most effective tools to understand the kind of experience your employees or customers are...
Mar 14, 20225 min read
Anonymous Surveys: Advantages, Disadvantages And Best Practices For Better Responses
Employee Experience is based on open and honest feedback, however, the problem occurs when employees do not wish to share their honest...
Mar 11, 20225 min read
CSAT: 5 Main Reasons Why Customer Satisfaction Surveys Aren’t Working In 2023
Customer Satisfaction or CSAT Survey responses are at an all-time low. This causes problems like ‘non-response bias’ leaving customer and...
Nov 25, 20197 min read
Experience Level Agreements Explained: What Are XLAs?
An Experience Level Agreement, or XLA, is an experience metric that measures the gap between the experience you are delivering now, to...
Aug 16, 20194 min read
Why You Will Never ‘Be Ready’ To Improve User Experience
Does your current service model and technology allow you to effectively measure end user experience (UX) in real-time, from the...
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