Top 5 Hurdles Your IT Team Faces When Trying To Personalise Digital Employee Experience (DEX)
When it comes to an employee’s work environment, only 13% of the workers feel they are completely pleased with it, claiming that it...
top of page
Bright Horse Blogs
Get the latest and greatest information on Employee Experience, Customer Experience collated by experts in the Experience Management industry.
Nov 1, 20214 min read
Biggest IT Problems That Small-Medium Businesses Will Have To Deal With In 2022
The life of a small business owner is full of new challenges at every step of their journey to success. One of the best ways to deal with...
Sep 27, 20213 min read
5 Tips For Small MSPs To Increase Sales And Compete Against Bigger Businesses
Image Credit: WWE Find out five tips on how to build a managed services business. Become the MSP that can compete against the bigger...
Jan 16, 20202 min read
Does Your ITSM Tool Impact Service Experience In 2022?
Are you experiencing issues with your ITSM tool? Whether it’s poorly configured due to a lack of requirements definition or workflow...
Dec 20, 20192 min read
How ITIL4 helps the Service Experience?
ITIL was often felt to be too cumbersome, too vague, and too bureaucratic to be adopted with any level of success, and nobody likes...
Oct 24, 20193 min read
XLA: Manage Experience Level expectations not Service Level assumptions
How does it feel when you work so hard to meet all the terms of your SLA’s – BUT the customer is still unhappy! There is increasing...
Mar 26, 20193 min read
From Service To Experience: The Much-Needed Journey From SLAs to XLAs
Bright Horse ran an event based on the Service Maturity journey, talking about how to move from Chaos and Reactive support to an...
Jan 24, 20195 min read
SLA to XLA: Why Service Level Agreement Isn’t The Future Of IT Support
Many IT teams are working ‘flat out’ just to keep the infrastructure running, and even with a state-of-the-art ITSM implementation –...
bottom of page