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Bright Horse Blogs
Get the latest and greatest information on Employee Experience, Customer Experience collated by experts in the Experience Management industry.
Feb 23, 20235 min read
Exactly How Beneficial Can Good Digital Employee Experience (DEX) Be For Your Organisation?
In the past, we've spoken about how harmful bad digital employee experience (DEX) can be for your employees and business, as well as the...
Jan 23, 20234 min read
Why you Shouldn't Neglect DEX in Economically Tough Times
There has been much discussion recently concerning possible future recessions across various parts of the globe. Whilst here in the UK, a...
Jan 11, 20233 min read
3 Tips on Getting your Productivity Back After a Long Break
It can be difficult to get back into work mode after a holiday. Here we share 3 tips for bringing back your productivity after a long break.
Jul 21, 20224 min read
Green IT: How Experience Can Influence Positive Change for our Planet
At the time of writing, the UK is going through a considerable heatwave, with the temperature record broken for the second time in 4...
Jun 23, 20224 min read
Rail Strike: How Do You Measure Remote Employee Experience During Industrial Action?
As of Monday 20th June, talks broke down between rail officials and union leaders and so a week of cancellations and delays commenced for...
Jun 6, 20223 min read
3 Key Learnings For IT Professionals After 2 Years Of Remote Working
Even though the UK's lockdown has been lifted, the exact date for a permanent return to work remains unknown. Many professionals are...
Mar 11, 20225 min read
CSAT: 5 Main Reasons Why Customer Satisfaction Surveys Aren’t Working In 2023
Customer Satisfaction or CSAT Survey responses are at an all-time low. This causes problems like ‘non-response bias’ leaving customer and...
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