Bright Horse Blogs

Get the latest and greatest information on Employee Experience, Customer Experience collated by experts in the Experience Management industry.

Jul 3, 20234 min read

XLAs Explained: Bridging the Gap Between XLAs and ITIL

In the world of XLAs, there are various data streams that we use to manage and predict experience, from SLAs and KPIs providing...

Aug 10, 20213 min read

IT Support In COVID-19 Era: 5 Ways To Improve Employee Experience In Post-Pandemic United Kingdom

The COVID-19 pandemic left a massive dent in the various sectors of the British economy and the IT sector has not been an exception....

Jan 16, 20202 min read

Does Your ITSM Tool Impact Service Experience In 2022?

Are you experiencing issues with your ITSM tool? Whether it’s poorly configured due to a lack of requirements definition or workflow...

Dec 20, 20192 min read

How ITIL4 helps the Service Experience?

ITIL was often felt to be too cumbersome, too vague, and too bureaucratic to be adopted with any level of success, and nobody likes...

Nov 27, 20184 min read

What Is The Relevance Of IT Service Management In The Post-Pandemic Era?

What does ITSM mean in 2021? Information Technology Service Management or ITSM can be viewed as a subset of Service Science focusing on...

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