Bright Horse Blogs

Get the latest and greatest information on Employee Experience, Customer Experience collated by experts in the Experience Management industry.

Jun 6, 20223 min read

3 Key Learnings For IT Professionals After 2 Years Of Remote Working

Even though the UK's lockdown has been lifted, the exact date for a permanent return to work remains unknown. Many professionals are...

May 23, 20223 min read

Being Proactive Vs Reactive In The World Of Managed Service Providers In 2022

In terms of health, prevention is always preferable to cure or treatment. The same may be said for the network health of your company. If...

Jan 16, 20202 min read

Does Your ITSM Tool Impact Service Experience In 2022?

Are you experiencing issues with your ITSM tool? Whether it’s poorly configured due to a lack of requirements definition or workflow...

Feb 14, 20192 min read

IT Service Management: How The Industry Has Matured Over The Years

Over the past 30 years, we have often discussed elements of IT Service Management maturity with our clients, whether related to tools,...

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