4-Day Work Weeks: What Advantages Can They Bring To Businesses?
In the 19th century, working five days a week became a norm in the factories. It was the best way to keep employee productivity at the...
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Bright Horse Blogs
Get the latest and greatest information on Employee Experience, Customer Experience collated by experts in the Experience Management industry.
Sep 9, 20214 min read
Good Company Vs Bad Company: Real Case Study Of Employee Experience
Let me tell you a story based on true events. The girl named Jess – short for Jessica – was only an undergraduate student when she...
Aug 24, 20214 min read
Experience Management: Meaning, Importance, Difficulties, Tips To Improve, Key Concepts
Customer experience and experience management are among the most important topics in business today. So, what is experience management...
Aug 10, 20213 min read
IT Support In COVID-19 Era: 5 Ways To Improve Employee Experience In Post-Pandemic United Kingdom
The COVID-19 pandemic left a massive dent in the various sectors of the British economy and the IT sector has not been an exception....
Nov 25, 20197 min read
Experience Level Agreements Explained: What Are XLAs?
An Experience Level Agreement, or XLA, is an experience metric that measures the gap between the experience you are delivering now, to...
Oct 24, 20193 min read
XLA: Manage Experience Level expectations not Service Level assumptions
How does it feel when you work so hard to meet all the terms of your SLA’s – BUT the customer is still unhappy! There is increasing...
Aug 16, 20194 min read
Why You Will Never ‘Be Ready’ To Improve User Experience
Does your current service model and technology allow you to effectively measure end user experience (UX) in real-time, from the...
Jul 16, 20194 min read
Can Chatbots Really Improve Digital Employee Experience In 2022?
Bright Horse always looks for new innovations, tools, and services that can help our customers on their service maturity journey....
May 23, 20193 min read
ITIL4 Framework: How Does It Help Digital Workplace Experience?
If the premise of ITIL was always to ensure that IT services were fit for quality and purpose and ensured business would remain...
Jan 24, 20195 min read
SLA to XLA: Why Service Level Agreement Isn’t The Future Of IT Support
Many IT teams are working ‘flat out’ just to keep the infrastructure running, and even with a state-of-the-art ITSM implementation –...
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