Bright Horse Blogs

Get the latest and greatest information on Employee Experience, Customer Experience collated by experts in the Experience Management industry.

Jan 83 min read

AI Empowering Employee Satisfaction in 2024?

If you've been using Microsoft Edge, you probably noticed they released a 2023 wrap-up of important stats for the browser. A key part of...

Jun 12, 20234 min read

Can AI Harm Employee Experience?

In a previous blog post, we discussed a couple of ways in which AI can benefit the experience of employees. As with everything, there are...

May 18, 20233 min read

How Can AI Improve Employee Experience?

The concept of AI has rapidly increased in popularity and use across society in recent times. Many individuals and industries have...

Nov 25, 20197 min read

Experience Level Agreements Explained: What Are XLAs?

An Experience Level Agreement, or XLA, is an experience metric that measures the gap between the experience you are delivering now, to...

Exciting News! XLABS and Bright Horse Merge!