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Does your ITSM tool impact service experience? If you are experiencing issues with your ITSM tool, whether it’s poorly configured due to a lack of requirements definition or workflow design, no self
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How ITIL4® helps the Service Experience? Many of the projects we have worked on historically are medium to large corporates with complex, legacy IT systems and services. If the goal was always
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What is the Essence of Experience? Throughout 2019 we have run our SLA To XLA Roadshow – ‘From Service To Experience’ across the country. We have visited London, Leeds and Manchester
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Manage XLA service expectations not SLA assumptions!! How does it feel when you work so hard to meet all the terms of your SLA’s – BUT the customer is still unhappy! Historically many Service Level Agreements
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Why you’ll never ‘be ready’ to improve user experience We continue to enjoy running half-day workshops across the UK, designed to explore the steps required to build towards pro-active service delivery that
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Can chatbots really improve digital employee experience? Bright Horse always look for new innovations, tools and services that can help our customers on their service maturity journey. Everywhere, the talk is
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How Does ITIL4 Help Digital Workplace Experience? If the premise of ITIL® was always to ensure that IT services were fit for quality and purpose and ensured business would remain competitive and responsive–
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From Service To Experience Bright Horse recently ran an event based on the Service Maturity journey, talking about how to move from Chaos and Reactive support, to an Automated environment
