If you are experiencing issues with your ITSM tool, whether it’s poorly configured due to a lack of requirements definition or workflow design, no
Many of the projects we have worked on historically are medium to large corporates with complex, legacy IT systems and services. If the goal was
Throughout 2019 we have run our SLA To XLA Roadshow – ‘From Service To Experience’ across the country. We have visited London, Leeds and
How does it feel when you work so hard to meet all the terms of your SLA’s – BUT the customer is still unhappy! Historically many Service Level
We continue to enjoy running half-day workshops across the UK, designed to explore the steps required to build towards pro-active service delivery
Bright Horse always look for new innovations, tools and services that can help our customers on their service maturity journey. Everywhere, the talk
If the premise of ITIL® was always to ensure that IT services were fit for quality and purpose and ensured business would remain competitive and
Bright Horse recently ran an event based on the Service Maturity journey, talking about how to move from Chaos and Reactive support, to an Automated
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