IT Best Practices

We offer a wide range of very popular courses in best practices. Organisations that undergo transformation and change require their employees to be familiar with the working practices that are required for success.

Understanding a common language and approach is key to successful communication and facilitating a change in approach. So whether you need ITIL, VeriSM, SIAM, Agile, COBIT or DevOps we have a course for you.

Delivered online through a very established portal, these courses are all accredited by the relevant bodies and prices include exam fees unless stated otherwise.

 

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VeriSM Foundation

The fully accredited VeriSM Foundation course introduces VeriSM, gives a clear understanding of services and service management and the VeriSM model and explains how an organisation can incorporate many different management practices to support the delivery of services.

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VeriSM Essentials

The fully accredited VeriSM Essentials course will give a basic understanding of service management, culture and organisational structure using the VeriSM model. The VeriSM Essentials certification is a stand alone course, but delegates can later take VeriSM Plus to become VeriSM Foundation certified.

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VeriSM Plus

The fully accredited VeriSM Plus course provides an introduction to new management practices (DevOps, Agile, Lean, SIAM etc.). The VeriSM Plus certification allows students who hold VeriSM Essentials, ITIL Foundation or ISO/IEC 20000 Foundation certification to bridge to the VeriSM Foundation certification.

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ITIL Lite

ITIL Lite is a non-certification course designed to give a quick introduction to ITIL and Service Management essentials. This course is based around a real world financial services case study and is suitable for technical, business and executive personnel.

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ITIL Foundation

This ITIL Foundation course is the starting point for people wanting ITIL qualifications, it is mandatory for anyone wanting to proceed to intermediate study or anyone wanting to achieve expert status. Each lesson contains a video tutorial, study guide and associated quiz. Course duration is 18 hours and is 2 ITIL credits.  Note: On-site classroom delivery also available - please…

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ITIL Service Strategy

Learn how to successfully implement ITIL Service Strategy best practices, define services, market spaces, customer assets and service assets within Service Strategy. Conduct Strategic Assessments and understand how to manage demand for IT Services. Course duration is 21 hours (minimum) and is 3 ITIL Credits.

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ITIL Service Design

Learn how to successfully implement ITIL Service Design best practices and how to manage the efficient and effective design of new or changed IT services - including requirements management, design constraints, design models and Service Design Packages. Course duration is 21 hours (minimum) and is 3 ITIL Credits.

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ITIL Service Transition

Learn how to successfully implement ITIL Service Transition best practices and how to manage the efficient and effective transition of new or changed services -including activities such as communications, commitment and organisational change. Course duration is 21 hours (minimum) and is 3 ITIL Credits.

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ITIL Service Operation

Learn how to successfully implement ITIL Service Operation best practices. The Service Operation course covers principles and processes that allow service providers to maintain stable live services and support their customers and end users. Course duration is 21 hours (minimum) and is 3 ITIL Credits.

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ITIL Continual Service Improvement

Learn how to successfully implement ITIL Continual Service Improvement best practices and how all processes in ITIL CSI interact with other ITIL Service Lifecycle Processes, understand the roles and responsibilities within CSI and the activities and functions to achieve Service Improvement excellence. Course duration is 21 hours (minimum) and is 3 ITIL Credits.

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ITIL Operational Support & Analysis

Learn how to successfully apply ITIL Operational Support & Analysis best practices and gain competencies in OSA processes. Understand how to manage day-to-day service outages and how to structure and manage Service Operation functions including the Service Desk. Study how to manage access to services. Course duration is 30 hours of study (minimum) and is 4 ITIL Credits.

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ITIL Release, Control & Validation

Learn how to successfully apply ITIL Release, Control & Validation best practices, gain competencies in RCV processes and understand how to deliver successful changes and service implementations. Learn how to classify and manage Knowledge within the IT organisation and understand the benefits and business value of the RCV processes. Course duration is 30 hours of study (minimum) and is 4…

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ITIL Planning, Protection & Optimisation

Learn how to successfully apply ITIL Planning, Protection & Optimisation best practices and gain competencies in PPO processes. Understand how to deliver services that continue to meet customer needs, learn how to plan for service availability and recovery of services in a disaster situation and study information security planning. Course duration is 30 hours of study (minimum) and is 4…

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ITIL Service Offerings & Agreements

Learn how to successfully apply ITIL Service Offerings & Agreements best practices and gain competencies in SOA processes. Understand how to provide value to the customer, service provider and IT organisation, learn how to make sure Service Level Agreements have an underpinning support structure and how to manage partners and suppliers in an appropriate way. Course duration is 30 hours…

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ITIL Managing Across the Lifecycle

ITIL Managing Across the Lifecycle is the final capstone course required to reach ITIL Expert status. The course looks at using ITIL processes and practices across the lifecycle. It includes the application and integration of service management processes and provides skills that can be used to deliver value in your organisation. Gain the final 5 credits towards ITIL Expert certification…

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ITIL Expert Bundle

The online ITIL Expert program is the low cost, high quality path to ITIL Expert. Study over a 12 month period, with full access to all courses during that time and with up to 6 exam vouchers included.

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Business Relationship Management Professional

Business Relationship Management helps service providers shape demand for their products and services, and makes sure that business value is delivered. The Business Relationship Manager is a crucial link between a provider and the business. Our BRM training will help you learn more about the BRM capability and succeeding in the BRM role.

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COBIT Foundation

This course provides a comprehensive introduction to COBIT 5. COBIT 5 Foundation certificate holders can understand the governance and management of enterprise IT, create awareness at senior levels and decide which elements of COBIT will benefit their organisation.

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ISO/IEC 20000 Foundation

This course provides a comprehensive introduction to ISO/IEC 20000, the international standard for service management. Foundation certificate holders can understand the structure of the standard and key terms used within it. They will understand what an organisation needs to do in order to be accredited to the standard.

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SIAM Foundation

The fully accredited SIAM Foundation course introduces Service Integration and Management, including its history, business drivers, roles, challenges and the processes that support SIAM models. It is suitable for anyone working in, or wishing to work in an organisation using SIAM management practices.

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RESILIA Foundation

The RESILIA Foundation qualification takes delegates through a lifecycle approach to organisational cyber resilience, from creating a strategy aligned to business objectives through to operational cyber resilience activities. The course is suitable for anyone who needs an awareness of how to protect an organisation’s information assets, as well as how to recover from a cyber breach.

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RESILIA Practitioner

The RESILIA Practitioner qualification builds on knowledge acquired during the RESILIA Foundation training and challenges delegates to apply and adapt cyber resilience best practice. This practical course is built round a case study and set of exercises to bring cyber resilience to life.

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DevOps Foundation

The DevOps Foundation course is accredited by the DevOps Institute and provides an introduction to DevOps – the cultural and professional movement that stresses communication, collaboration, integration and automation in order to improve the flow of work between software developers and IT operations professionals. Improved workflows enable IT organisations to deliver greater business value by improving the ability to more…

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Certified Agile Service Manager

The Certified Agile Service Manager course is accredited by the DevOps Institute and provides delegates with an in-depth knowledge and understanding of the agile service management (ASM) approach. Delegates will learn why ASM is being used by organisations to provide ‘just enough’ service management process and control to deliver value. Studying the ASM roles, artifacts and events will help delegates…

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OBASHI Foundation

This course provides a comprehensive introduction to OBASHI. OBASHI Foundation certificate holders can work as part of an OBASHI team, understand how OBASHI supports business strategy and explain the benefits of OBASHI. OBASHI is a revolutionary new methodology to allow you to really understand how your business works.

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