As a Bomgar partner, Bright Horse can offer the secure access features offered by Bomgar to enable an effective remote support service. Bomgar provides remote assistance securely through firewalls to any remote desktop, server, POS system, or mobile device.
Secure Remote Support
Bomgar’s remote support solution enables organisations to provide support instantly, regardless of where their staff or end-users are located, or what systems they’re using. With Bomgar, a first-tier rep running Mac and an admin with an iPad can work together to fix a Linux server – even if they are located on three different networks or continents.
With integration to the Cherwell ITSM tool, we can provide remote support to any system or mobile device, anywhere.
Benefits of Bomgar
– Connect quickly to remote PCs and Devices
– See the screen and control the device
– Support on or off the network
– Integrate with your ITSM, CRM, or Service Desk platform