Bright Horse was founded on the premise that awesome service, skills and expertise should be available on a global basis for all of our customers.

With heritage in ITSM, managed and professional services, Bright Horse was established to enable clients to automate their service expertise. Whatever service issues you have managing ITSM or other departments such as HR and Facilities, we can assist with improving the overall service experience for your clients. We combine our technology skills with experience in developing processes and managing programmes of change to ensure we provide a holistic solution.

As a leadership team we are experienced in the technology and service industry and understand the dynamic of “people, process and technology”. Our aim is to develop and grow the company by encouraging the right environment to allow our expert team to deliver total client satisfaction.

Meet the Team

  • Neil Keating

    Neil Keating


    As CEO of Bright Horse UK, Neil is responsible for building and delivering service management solutions delivered by a dynamic team. With a background in running managed and professional service organisations for over 20 years, Neil brings experience to the organisation acquired working for organisations such as PinkRoccade, Getronics, Eurodata and Liberata.

  • Ken Wilson

    Ken Wilson


    An experienced, energetic and entrepreneurial leader, Ken has helped to develop and grow several Professional and Managed services companies since the 1980’s. As well as co-founding Pink Elephant in the UK, he has also worked at a number of large, global, software sales organisations and has an extensive knowledge of commercial, business development and services across the IT industry, both nationally and internationally.

  • Carol Bowker

    Carol Bowker

    Technical Consultant

    As a senior analyst and consultant, Carol has a background in service operations and ITIL and delivers high quality customer led solutions. She delivers flexible, rapid results for clients where speed, agility and value are key. Working on a number of varied projects at any given time, breadth of knowledge and experience are key benefits to our clients.

  • Chris Barker

    Chris Barker

    Technical Consultant

    Chris has over 8 years’ IT experience with proven Cherwell skills implementing incident, problem, change & knowledge management along with additional process improvements. He has ITIL foundation and ITIL Release, Control & Validation Certifications and is currently studying to achieve ITIL expert level. Chris has also developed and delivered training programs for individuals and group sessions at all levels within an organisation and recently obtained the TPMA Train the Trainer – Distinction.

  • Steve Beavis

    Steve Beavis

    Senior Solutions Consultant

    Steve joined Bright Horse in 2017 to supplement the existing technical and solutions team. With a wealth of experience in Cherwell technology and overseeing implementation of many client projects he is a senior asset to our client projects.

    His background over the past twenty years means Steve also has a depth of knowledge in Service Management that facilitates success from a technical solutions perspective.

  • Jaime-Lea Shilson

    Jaime-Lea Shilson

    Project Management Coordinator

    Jaime-Lea joined in the summer of 2017 due to the growth of the company, and the need to ensure client projects are effectively administered and managed. With a great background in customer services and an understanding of what it takes to deliver great service, Jaime-Lea is a valuable addition to the Bright Horse team.




  • Graham McDonald

    Graham McDonald

    Director of Client Engagement

    As Director of Client Engagement, Graham has full responsibility for engaging with existing and new clients with a focus on maximising their return on investment in people, process and technology.

    We have no doubt that his track record in assisting clients to improve their service provision, within IT Services and beyond, will also enable him to support and fulfil our plans for future growth and ongoing development of our portfolio of services.

  • Courtney Morgan

    Courtney Morgan

    Technical Analyst

    Courtney joined the team at Bright Horse as a support and automation analyst in the summer of 2018. Courtney is a very Bright Spark – with two Law degrees and a Masters in Computing & IT underway. Keen to expand his practical technical skills with Cherwell to supplement his prior experience in an IT support role, he is also qualified in Lean, Six Sigma, PRINCE2 and Agile he brings a positive customer facing enthusiasm in supporting our client projects. Courtney is a bright and talented addition to the team and our customers will benefit immensely from his support.

  • Kevin Anderson

    Kevin Anderson

    Technical Consultant

    With over 10 years of experience in a range of technical roles, Kevin joined Bright Horse, early 2018 as an experienced technical consultant.  With a history of working directly with the Cherwell solution across a number of organisations he brings a depth of knowledge and experience that is supplemented with skills in SQL and qualifications in Oracle Field Service and Right Now Cloud Services.  Our client projects benefit from the depth of Kevin’s technical knowledge combined with his understanding of process and service improvement in order to resolve issues and find appropriate solutions.

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