How does it feel when you work so hard to meet all the terms of your SLA’s – BUT the customer is still unhappy! Historically many Service Level
We continue to enjoy running half-day workshops across the UK, designed to explore the steps required to build towards pro-active service delivery
Bright Horse always look for new innovations, tools and services that can help our customers on their service maturity journey. Everywhere, the talk
If the premise of ITIL® was always to ensure that IT services were fit for quality and purpose and ensured business would remain competitive and
Bright Horse recently ran an event based on the Service Maturity journey, talking about how to move from Chaos and Reactive support, to an Automated
Over the past 30 years we have often discussed elements of IT Service Management maturity with our clients, whether related to tools, process or
Moving from reactive to proactive IT Services? Many IT teams are working ‘flat out’ just to keep the infrastructure running, and even with a state
‘We are what we repeatedly do. Excellence therefore is not an act but a habit’. – Aristotle Happy New Year and all the very best for 2019!
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