‘We are what we repeatedly do. Excellence therefore is not an act but a habit’. – Aristotle Happy New Year and all the very best for 2019!
Closing the stable door after the horse has bolted? Why does IT always show up after the event? The Bright Horse team have just returned from ITSM18
We are constantly faced with competing priorities – especially in the workplace. For many this results in overwhelm, procrastination and an
Tony Price, IT4IT™ Open Group, Principal Consultant, Virtual Clarity With a stated passion for driving value realisation and differentiation through
Bright Horse recently hosted an event for customers interested in the concept of a Universal Service Desk – providing more than just an IT
After 30 years of working in the customer service industry (many spent on service desk projects) one of the key issues revolves around communication
Conscious that not everyone in the real world reads books, or has time to investigate, we at Bright Horse decided to help inform you, our customers on
Why Now? I remember my first Service Desk placement after maternity leave in 1996 – beautiful iconic building in West London, great company and
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