Over the past 30 years we have often discussed elements of IT Service Management maturity with our clients, whether related to tools, process or
Moving from reactive to proactive IT Services? Many IT teams are working ‘flat out’ just to keep the infrastructure running, and even with a state
‘We are what we repeatedly do. Excellence therefore is not an act but a habit’. – Aristotle Happy New Year and all the very best for 2019!
Closing the stable door after the horse has bolted? Why does IT always show up after the event? The Bright Horse team have just returned from ITSM18
We are constantly faced with competing priorities – especially in the workplace. For many this results in overwhelm, procrastination and an
Tony Price, IT4IT™ Open Group, Principal Consultant, Virtual Clarity With a stated passion for driving value realisation and differentiation through
Bright Horse recently hosted an event for customers interested in the concept of a Universal Service Desk – providing more than just an IT
After 30 years of working in the customer service industry (many spent on service desk projects) one of the key issues revolves around communication
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