Apprentice Technical Support Specialist

We are looking for a mature, enthusiastic person to join our small but experienced technical consultancy and implementation team. Our consultancy team work across multiple projects implementing Service Management and Digital Experience platforms.

As an Apprentice Technical Support Specialist, you will be responsible for customer support for our projects which involves speaking to customers daily. You will be fully supported by the company on an apprentice programme and the successful candidate will have the opportunity to learn a range of skills and gain professionally recognised accreditations in Cherwell and Nexthink technologies, databases, customer service and service management.

You’ll learn how to:

• Manage and deliver customer support expectations
• Manage the support processes to ITIL standards
• Transition into customer facing roles
• Deliver effective testing and defect management
• Help identify root cause of defects, impact analysis, remediation etc.
• Support project work including bespoke configurations and enhancements
• Build customer reports
• Be part of the day to day support for Customer Services
• Get involved in go-lives and post go live support
• Create and update systems documentation technical support guides

Desired skills and qualities:

We are looking for a self-motivated individual with:

• Maturity, Enthusiasm and Positivity
• Good communication skills
• The ability to organise and prioritise workload
• Customer service skills
• A passion for technology and technical solutions
• A general understanding of computer hardware and software and an appetite to learn quickly
• Own driving licence and car and some travel to customer sites will be required

Qualifications required

• 6 x GCSE (or equivalent) at grades A-C
• 3 x A Levels (or equivalent)

Location

• Chalfont St Peter
• Some travel to UK customers will be required

Working week

• Monday to Friday, 9-5.30, 37.5 hrs p/w

Salary

• Competitive apprentice salary based upon age and experience

Benefits

• 25 days holiday pa
• Contributory pension scheme

Future Prospects

• Excellent career progression within our company
• Salary increase

Apply Now

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