Academy Case Studies

Courtney Morgan joined the team at Bright Horse as a support and automation analyst in 2018. Courtney is a very Bright Spark – with two Law degrees and a Masters in Computing & IT underway, he was keen to progress and fast track his career in IT, with particular interest in automation.

With his prior experience in an IT support role, he has taken online training in in ITIL, Lean, and DevOps and has classroom training in Six Sigma, and Service Management Agile. More than that he brings a positive customer facing enthusiasm in supporting our client projects.

The initial role was to support the senior technical consultants whilst learning key Cherwell technology. His internal support role has gained him invaluable experience to support the development of his Cherwell technical skills and has attracted very positive feedback from clients.

The next phase of his ‘technical’ journey is training in the Nexthink technologies to support the overall development of Bright Horse as a key delivery partner. Pre-sales, Solutions and technical consulting training will all be provided through the Nexthink online digital academy.

Courtney has been set a technical delivery target for the next 6 months and will be instrumental in the delivery of Cherwell projects and developing his practical skills under the guidance and mentorship of the Senior Technical manager.

Once fully technically qualified, with an understanding of key process frameworks the final phase of the academy will be in refining the business and communication skills required to make a A* consultant. Listening, presentation, business analysis, report writing and communication skills are all part of the soft skills portfolio developed to support the development of the best consultants in the industry.

As well as the commitment to funding and resources for training and work experience, Bright Horse have also sponsored the final dissertation for Courtney’s Masters Dissertation.

The forward thinking, next generation will drive improvements through the workplace as the world undergoes digital transformation. The content of the masters will make for interesting reading as we better understand how ‘Automation Improves the Digital User Experience in the Workplace’

We are excited to see what the future holds for Courtney and look forward to welcoming the new recruits to the academy.


After doing A Levels at college, Jaime Shilson was unsure of her career direction and took a role working as a visual merchandiser and became a team leader in this role. She enjoyed training team members and updating the team with product information.  The physical location of this role led to an opportunity for another retail sales organisation where she worked for a couple of years.

Following this position Jamie took a role working in a lettings agency which gave her exposure to customer service, handling complaints, dealing with people and properties. Wanting to move into a more structured career she applied for a role at Bright Horse as part of the drive to recruit young people with a defined development path.

During her initial training programme Jaime did a WordPress course to assist with website development for the marketing team, Cherwell administration and PRINCE2 classroom based training to assist with the technical delivery team, and completed a number of online courses to supplement her ITSM delivery knowledge such as ITIL Lite.

To further Jaime’s understanding of IT Service Management principles, she also attended an ITSM Simulation event at a client site. This one-day experiential learning event is based on the work of KOLB. These events put people into a realistic (safe) simulated environment to allow them to experience theory brought to life, while creating breakthrough understanding of benefits and consequences of roles, responsibilities and processing activities.

Since joining the company Jaime worked extensively with the administration, sales and service delivery teams for a year, and has now progressed into a formal Project Management role in the Project Management Office.

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